Privacy Policy

Last Updated: 16th January 2023

1. Introduction

TheMovementProject.co.uk is owned and operated by The Movement Project Cornwall Limited (company registration number: 14263945) (“TMP”, “we”, “us”, “our”) and is committed to protecting the privacy of the users of our products and services and visitors of our website (together our “Services”).

This Privacy Policy states our policy and practices regarding the collection and use of information via our Services. We want to provide a safe and secure user experience. We will ensure that the information you submit to us, or which we collect, via various channels (including our website or through correspondence (including e-mail, in-person, telephone, and other messaging services), is only used for the purposes set out in this Privacy Policy.

Through this Privacy Policy, we inform you about the types of personal data we collect, the purposes for which we use the data and the ways in which the data is handled. We also strive to satisfy the obligation of transparency under applicable data protection legislation, including the UK GDPR and EU GDPR (together “GDPR”).

We comply with the Data Protection Act 2018 and UK GDPR and we are regulated for data protection purposes by the UK Information Commissioner’s Office (“ICO”) and registered with the ICO under the registration number: ZB403089

For the purpose of this Privacy Policy the controller of personal data is The Movement Project Cornwall Limited and our contact details are set out in the Contact section at the end of this Privacy Policy.

2. The Information We Collect

In general, you can visit the TMP website without identifying yourself or revealing any personal information. However, you may choose to provide us with personally identifiable information. In some cases, this is required in order to purchase products or services from us or to register an account with us. Personally identifiable information is information that can be used to identify you, such as your name, email address, telephone number, or similar information. Within the TMP website, you can make requests for information, book classes and manage your membership and read information about our approach to health and fitness. The types of personal information collected on these pages include some or all of the following:

• Information you give us. For example, when setting up your membership, completing questionnaires and purchasing classes or membership.
• Contact details such as your first name, surname, email address, telephone number and address.
• Demographics: date of birth
• Health questions: answers to routine questions about your physical health.
• Responses to questionnaires about our products and services.
• Payment information.

We collect this information in order to provide you with a quality service. Certain information, such as contact details and demographics is essential for us to provide certain products and services.

Information we automatically collect when you use our website:

• Technical information: IP address, domain names, the country you’re visiting from, your web browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

• Visit information: information about the pages you visit on our website, how long you spend on each page, how you interact with each page you visit, in terms of our content, making clicks, scrolls and mouse-overs and any products or services you request.

3. How We Use Your Personal Information

Whether you are a visitor or user of our website, you can be assured that the information you provide voluntarily will only be used in connection with your business relationship with TMP. We will hold, use and disclose your personally identifiable information for our legitimate business purposes including:

• To provide you with our products and/or services.
• To maintain our business relationship with you.
• To deal with your enquiries and complaints.
• To administer our website.
• To keep our website and systems secure and prevent fraud; where relevant, to meet legal, regulatory or compliance needs.
• To better understand your needs.

When you sign up or subscribe to our newsletter, we may use your information to contact you and to provide you with marketing information we think would be of particular interest. At a minimum, we will always give you the choice to opt out of receiving such direct marketing. We will not use or share the personally identifiable information provided to us online in ways unrelated to the uses described in this statement. More information about how we may share your information can be found in section 5.

4. The Legal Basis For Processing Your Personal Information

Under GDPR, the main grounds that we rely upon in order to process any user or visitor’s personal information from our website are the following:

• Necessary for entering into, or performing, a contract: in order to perform obligations that we undertake in providing products or services to you, or in order to take steps at your request to enter into a contract with us, it will be necessary for us to process your personal data.
• Necessary for compliance with a legal obligation: we are subject to certain legal requirements which may require us to process your personal data. We may also be obliged by law to disclose your personal data to a regulatory body or law enforcement agency.
• Necessary for the purposes of legitimate interests: either we or a third party, will need to process your personal data for the purposes of our (or a third party’s) legitimate interests, provided we have established that those interests are not overridden by your rights and freedoms, including your right to have your personal data protected. Our legitimate interests include responding to requests and enquiries from you or a third party, optimising our website and user experience, informing you about and providing you with our products and services and ensuring that our operations are conducted in an appropriate and efficient manner.
• Consent: in some circumstances, we may ask for your consent to process your personal data in a particular way.

5. How We Share Your Personal Information

We may share your personal information with other parties to allow us to provide our services to you. For example, we use third parties to host our website, manage our databases, and process payments.

Routine data sharing for administrative purposes:

• Web services: TeamUp, Mailchimp, Trustpilot
• Website analytics and search engine providers: Google Analytics
• Payment processing: GoCardless via TeamUp

Wherever possible, personal information that we share with these third parties will be in an anonymised and aggregated format from which individuals cannot be identified.

Sharing of aggregate data for research or marketing:

On occasion, we may display statistics based on aggregated, anonymised data on our websites for the purpose of research and marketing. Individuals will not be identifiable from this data.

6. Your Rights Surrounding the Information We Hold About You

You have certain rights in relation to the personal information we hold about you. Details of these rights and how to exercise them are set out below. We will require evidence of your identity before we are able to act on your request.

Right of Access

You have the right at any time to ask us for a copy of the personal information that we hold about you. Where we have a good reason, and if the GDPR permits, we can refuse your request for a copy of your personal information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.

Right to Correction or Completion

If any personal information we hold about you is inaccurate, out of date or incomplete, you have a right to have the data rectified, updated or completed. You can let us know by contacting us at hello@themovementproject.co.uk.

Right to Erasure

In certain circumstances, you have the right to request that any personal information we hold about you is erased and deleted. For example, if the information is no longer necessary for the purposes for which it was collected or processed or our processing of the information is based on your consent and there are no other legal grounds on which we may process the information.

7. Complaints

If you are unhappy about our use of your personal information, you can contact us at hello@themovementproject.co.uk

You are also entitled to lodge a complaint with the UK Information Commissioner’s Office using any of the below contact methods:

Telephone: 0303 123 11113

Website: https://ico.org.uk/concerns/

Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

8. Security

In recognition of the value of your personal financial information, we do not store any payment card details – payments are processed by GoCardless via TeamUp.

9. Changes to our Privacy Policy

Our Privacy Policy is subject to change from time to time and, if we update it, we will post these changes on this page so that you will be aware of how we use your information.

10. Contact Us

If you have any enquires or if you would like to contact us about our processing of your personal information, including to exercise your rights as outlined above, please contact us using any of the details below. When you contact us, we will ask you to verify your identity.

Contact name: TMP Customer Support

Email: hello@themovementproject.co.uk Our registered office address is: 11a Kimberley Park Road, Falmouth, Cornwall, TR11 2DA.